PrimeServe Privacy Policy

(Last Updated: October 4th, 2025)

1. Introduction

PrimeServe Inc. (“PrimeServe,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of all users, including Personal Support Workers (PSWs), freelancers, clients, and employers.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you use our website, mobile app, and services (the “Platform”).
By using the Platform, you agree to this Policy.

2. Information We Collect

We collect only the information necessary to operate safely and effectively.

a. Personal Identification Information

  • Name, date of birth, address, phone number, email.
  • Government-issued ID (for verification).
  • Photos and profile information voluntarily submitted.

b. Professional Information

  • Licenses, certifications, and work history.
  • Business registration documents (sole proprietorship / corporation).
  • Employment preferences and availability.

c. Client / Employer Information

  • Company name, address, and contact details.
  • Service requests and transaction history.

d. Financial Information

  • Banking or payment details for secure transactions and payouts.

e. Technical Information

  • Device data, IP address, browser type, and usage analytics.
  • Cookies and similar technologies for session management.

3. How We Use Your Information

We use your information to:

  1. Verify user identities, licenses, and qualifications.
  2. Facilitate connections between freelancers and clients.
  3. Process payments and issue payouts.
  4. Communicate updates, support, and promotional offers.
  5. Ensure compliance with applicable laws and platform policies.
  6. Improve user experience and system performance.

All processing aligns with PIPEDA’s principles of consent, purpose limitation, and accountability.

4. Consent

  • By registering or providing information, you consent to its collection and use as described here.
  • During onboarding interviews, users provide verbal consent confirming their understanding that submitted information is truthful and may be verified.
  • You may withdraw consent at any time; however, withdrawal may limit access to the Platform.

5. Data Sharing and Disclosure

PrimeServe does not sell or rent your personal information.

We may share information only when necessary to:

  • Complete verified transactions between freelancers and clients.
  • Comply with legal obligations, court orders, or regulatory requirements.
  • Prevent fraud, protect user safety, and investigate misconduct.
  • Engage trusted third-party partners (e.g., payment processors, background-check providers) under strict confidentiality agreements.

All third-party partners are required to maintain data security standards equal to or greater than those of PrimeServe.

6. Data Retention

We retain data only as long as necessary for legal, operational, or legitimate business purposes.
Once data is no longer required, it is securely deleted or anonymized.

Freelancer and client verification data is typically retained for up to 7 years in accordance with Canadian record-keeping laws.

7. Security Measures

PrimeServe employs advanced security protocols, including:

  • SSL/TLS encryption for data transmission.
  • Encrypted databases and password hashing.
  • Access control for authorized personnel only.
  • Regular audits, vulnerability testing, and incident response plans.
  • Compliance with PIPEDA, GDPR, and SOC-2–level standards.

In case of a data breach, affected users will be notified promptly in accordance with legal requirements.

8. International Data Transfers

All data is stored on secure servers located in Canada.
If data is processed outside Canada, we ensure equivalent privacy protection standards.

9. Your Rights

You have the right to:

  • Access and obtain a copy of your personal data.
  • Request corrections to inaccurate information.
  • Withdraw consent and request deletion (subject to legal obligations).
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated.

Requests can be submitted to privacy@primeserve.ca

10. Cookies and Tracking

PrimeServe uses cookies to enhance user experience, track usage analytics, and store session data.
You can manage cookie preferences via your browser settings.

11. Third-Party Links

Our Platform may include links to third-party websites. PrimeServe is not responsible for their content or privacy practices. Users should review those policies independently.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes.
The latest version will always be available on our website, with a “Last Updated” date displayed.

13. Contact Information

If you have questions, concerns, or requests related to privacy or data protection, contact:

Privacy Officer
 PrimeServe Inc.
privacy@primeserve.ca