We aim to respond to all contact form submissions within one business day.
If your request is urgent (such as a dispute or payment issue), please include “URGENT” in your subject line, and our support priority team will address it first.

If you’ve experienced an issue, please contact us immediately at support@primeserve.ca with the booking details, name of the freelancer or client, and a brief description of the issue.
PrimeServe will review the case fairly and confidentially, ensuring both parties have a chance to share their side before any action is taken.

All refund and cancellation requests must be sent to billing@primeserve.ca within 72 hours of the scheduled service.
Please include your booking ID, payment receipt, and reason for the request.
Refunds are reviewed based on our Refund Policy and processed within 7–10 business days once approved.

After submitting your registration or verification interview, you’ll receive an email confirmation within 3–5 business days.
If you haven’t received one, check your spam folder or contact verify@primeserve.ca with your full name and contact number.
Our team will confirm your account status and next steps.

We welcome all feedback — it helps us grow and serve our community better.
You can reach our Client Relations Department directly at feedback@primeserve.ca All complaints are reviewed by management within 5 business days, and a resolution or follow-up will be shared promptly.